If you are customer of broadband and using Bridge mode
(or dialer mode) connection, you must have experienced these or at least some of
these errors at least once in your system and then you keep scratching your head
that what the hell went wrong when you were doing every thing accordingly. Stop
scratching your head, because I am providing the solutions for those errors.
Though
it is a very vast topic but I will touch all the frequent coming error codes. I will take the
error codes not according to ascending/ descending
order, but according to frequency of error occurrence.
- ERROR 678: "The remote computer did not respond"
Reason:
- Wrong connection at broadband CPE.
- LAN card of PC may be disabled.
- PC Ethernet (LAN card) port fault/ Driver corrupt.
- Line problem between your
end and POP of Internet Service Provide
(ISP). - Modem fault/ Modem Configuration Fault.
- Voice and Data Splitter at your end may be faulty.
- Spy ware is running on the
computer and is interfering with
the connection. - Third-party firewall software is blocking the connection.
- Server down or due to higher network element faults at ISP.
Solution:
Please follow instruction step-by-step to solve this
error:
1.
Check whether ADSL/ DSL/ Link light of your modem is
stable glowing or not. If it is Stable,
then take a ping test from your PC to modem.
Procedure for PING Test:
start-> run,
then type “ping 192.168.1.1
–t” and press enter.
If reply is ok, then check
the modem configuration. If reply is not ok (i.e. Destination host unreachable
or request time out), then LAN card/ Ethernet Driver or modem is faulty. So,
better you check your modem in another PC or laptop for modem
verification.
2.
If ADSL/ DSL/ Link light of your modem is not stable
means either blinking or off. First of all check your CPE (i.e. Modem,
Splitters, Phone Jack etc.)
Physical
connection, whether all are
connected perfectly. If all is ok, then surpass the Splitter box and directly
terminate the line cable to your modem, it should work if your splitter is
faulty. Still your Link light is not stable then you should lodge a complain to
BSNL office or through online complain Portal.
- ERROR 769: “The specified destination is not reachable”
Reason:
Due to LAN port disabled.
Solution:
Enable
the LAN port (or Local Area Connection).
Procedure:
Start->setting->control panel->network
connection->right click on local area
connection->enable.
- ERROR 691: “Access was denied because the user name and/or password was invalid on the domain”
Reason:
1.
Incorrect User name or password, or Spelling
error.
2.
Due to forget of changed
password.
3.
Due to wrong port binding by
ISP.
4.
Due to authentication problem in AAA server of
ISP.
Solution:
1.
Check spelling of User name &
password.
2.
Verify Caps Lock Key.
3.
Ask to BSNL office for password
reset.
- ERROR 676: “The phone line is busy”
Reason:
Due to Modem Configuration
problem.
Solution:
Reconfigure the modem with correct value of VPI/
VCI.
- ERROR: 619- “The remote computer did not respond and port was closed”
Reason:
1.
It occurs when another application / process requires the
same port as being used by the broadband / internet modem. In particular, fax
software is often associated with error 619.
2.
Due to corrupted Modem USB driver (If
using).
3.
Due Registry
Problem.
4.
You may have installed a router and is causing you some
issues with connectivity.
Solution:
1.
Most of the time, when you restart your system it
automatically solved.
2.
Fix your System registry problem with registry cleaning
software.
3.
Uninstall and reinstall your Broadband modem USB
driver.
- ERROR 651: “Your modem (or other connecting device) has reported an error”
This error comes mainly on
Windows 7 OS. This problem is due to problem in windows 7 files mainly with
PPPoE driver file raspppoe.sys.
Solution:
1.
Replace the raspppoe.sys in Windows/System32/Drivers
directory. (High Risk!): The RAS PPPoE driver file “raspppoe.sys” found under
c:\windows \system32\drivers folder seems to be the root cause of the problem.
Fortunately, we can workaround the problem simply by renaming the original
raspppoe.sys file to something like “raspppoe_orig.sys” copying a working file
from a Windows Vista system. If
you do not have access to a Windows Vista system.
You
may download raspppoe.sys file (unzip) from http://www.windowsreference.com/wp-content/uploads/2009/05/raspppoe.zip
2.
Windows System
Restore in back date may solve the problems.
3.
Uninstall Microsoft Virtual PC 2007, the problem seems to be
fixed.
4.
Disable IPv6 for your connection
source.
5.
Reinstall LAN/NIC drivers.
6.
Last but most easy solution is to change the modem
configuration from Bridge to
PPPoE (This
procedure I will explain in Modem Configuration Topic).
- Error 815: “Error connecting broadband connection WAN Miniport (PPPOE)”
Reason:
This error comes especially
on Windows Vista System and as per my practical
experience it is due to LAN
driver problem or IP related issues. One more reason may be
registry Problem.
Solution:
1.
Login with your admin account and verify IP
add.
2.
Uninstall and reinstall your LAN
drive.
3.
Fix your System registry
problem with registry cleaning software.
- Error - 630-633: “Port Is Invalid or Busy / The Modem Is Not Installed or Configured for... “
These types of error come
basically due to Computer LAN Card problem. So, better you check your card. Some
times when you restart your system it automatically
solved.
- Error 718: “Timed out waiting for a valid response from the remote PPP Peer”
Reason:
- A problem with the server at the BSNL (This problem occurs if loading is high on the system and number of customers exceeds the traffic handling capacity of system).
- The wrong username and or password were entered.
- The modem may need initialization string to stabilize its operation.
Solution:
1.
Reboot the modem.
2.
Make sure the correct username and or password have been
entered.
3.
Make a complaint to BSNL regarding
this.
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