Mobile Money Remittance screen will open and ask for 4 digit PIN number/Login ID, which is the same number that was told to you during the training and is available in the SMS Inbox of your phone.
After putting PIN, wait for 3 to 4 min. and do not press any other button. Menu Screen will open and you can start the Transactions. If failure message comes, try again or contact customer care.
Cash In:
Click on “Cash In” button for money transfer/book money order. 6(six) parameters will open and will ask for the following;
Remitter Mobile: No.(10 Digit Mobile No. of sender)
Remitter Name: (Name of the Money Sender)
Recipient Mobile No.:(10 Digit)
Recipient Name :( Name of the Payee)
Recipient PO PIN Code: (PIN Code of a covered PO, near to the address of the recipient)
Amount :( Total Amount for Money Order with Commission)
After filling the details, click on OK.
It will show you a screen with all the entries. Verify the entries and if any problem, press Cancel otherwise OK.
If there is any problem with your entries, it will give you an error message. Check the entries and reconfirm.
Never resubmit the entries if you have already sent and there has been no response. In case of any doubt, call Customer Care.
Cash Out
To give money out to the recipient (withdrawal) Click on ‘cash out’ and attached menu will open.
Transaction ID (This is the ID available on the SMS of the recipient)
Secret Code (This is the 6 digit code that recipient tells you verbally).It will show you a screen with all the entries. Reverify the entries and if any problem, press Cancel otherwise OK.
Again press OK and only when you get “Transaction Verification give the money to the recipient”. If no message comes, or any other message comes, check the message and accordingly call the Customer Care if required.
Recall
If sender wants to recall his money (cancel the Money Order) after sending it, then click on Recall button and fill the entries as shown on the screen.
This can only be done from the PO, where the Money Order was originally booked.
Cash In Reversal
If the money is not taken out by the recipient or sender within 14 days, it will get reversed to the sender and he will get a new transaction ID called “ Reversal Transaction ID”.
To pay the sender, Open “ Cash In Reversal” and fill the details.
This can only be done from the Original Booking PO.
Once you fill the details, press OK
Re-verify the details and if it is correct, press “OK” or otherwise press “Cancel”.
Only when you get the “Transaction Verified” message, pay to the sender, otherwise in case of any other message, either take the corrective action or contact the customer care.
Locate Post Office
This application is located either at the right hand side of the handset as the shortcut or you have to go to Home Screen>OK Button>Java(3rd icon on the middle line)-Locate PO. Just press OK to open the application.
This is useful when you do not know the PIN code of the post office where the sender wants to send the Money.
Also not all the Post Offices are covered by this Service initially. Hence also to find out if the service is available in a Post Office or not, you can use this application.
This gets automatically updated as new post offices are added.
Latest information is also available at the website
www.dopmobile.inTo use this application, press the button. It will open the menu where you put the initial letters of the name of the Post Office that you want to search.
Once the name matches, you can click on this and it will show you the details of that Post Office including the address and PIN code.
You have Four Options. Quick search will search by PO, City search by covered city and so on.
Query:
(To find out various details of the transactions during the day and for that particular Transaction)
